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Ontario has a robust and reliable electricity system, but it'southward occasionally at the mercy of the Canadian climate. In the winter, heavy snow or ice storms tin can cause power lines to break, while in the summer and fall, fierce winds, rain, and lightning can cause all-encompassing tree damage that leads to ability outages. At other times, and fifty-fifty in sunny conditions, traffic collisions or animal contact with electric equipment can cause outages on our system.

When the electricity goes out, nosotros take a six-step recovery plan in identify to restore power to our customers every bit quickly and safely as possible. Watch the video below to acquire more.

  • Step 1

  • Notify

  • Oft, we offset acquire most a ability outage when someone calls our Customer Communications Middle, which is open up 24 hours a day, all twelvemonth. Customers can utilize our automatic phone system and automatically notify us of an outage. An electronic "outage report" is created for the call, and automatically sent to the Ontario Grid Control Centre, which operates our power system. From at that place, the appropriate local coiffure is notified and volition be sent out to assess the situation.

  • Step 2

  • Emergency Restoration

  • Nosotros receive many calls during an outage and they are addressed in priority. Our first priority is to respond to 911 emergencies similar fires or alive lines that are down. We so focus on restoring electricity to essential services such as hospitals, burn and police stations and water and sewage treatment facilities.

  • Stride three

  • Prioritize

  • Guided by the dominion "practise the greatest good for the greatest number," we offset repair larger organization elements that serve a large number of customers and so motion on to repair individual lines serving individual customers.

  • Step iv

  • Mobilize

  • We assess the nature and extent of the storm-related amercement so that we can rapidly mobilize and deploy crews and equipment from beyond the province, if needed, to the storm damaged area.

  • Step 5

  • Communicate

  • During a power outage, our repair crews proceed the Ontario Grid Control Centre upwardly to appointment on their progress. Our communications department provides Estimated Fourth dimension of Restoration (ETR) bulletins to the media and local officials. ETR updates tin be checked on our website, mobile app, or by phone.

  • Step 6

  • Cease the Job

  • Our crews, management, and dispatchers stay on the job until nosotros take restored power to everyone. Nosotros and then revisit any temporary repairs and help communities clean up after the storm.


Outage data at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map and mobile app.

button: Download from the App Store Button: Get it on Google Play

What to do in a power outage:

  • Call our province-broad power outage and emergency number at 1-800-434-1235 (24 hours a solar day, 365 days a year). If your call represents a life-threatening emergency, call 911 first.

  • Call back to always stay clear of downed lines or equipment past at to the lowest degree ten meters. Never assume that they are safe to arroyo.

Nosotros can help you lot faster if:

  • Yous notify us if your telephone number changes

  • Yous know the phone number and location of the home or concern you're calling about

  • You use our automatic phone system reporting

  • You're able to tell us the possible cause of the outage, such as a tree hit the line in front of your house or if you lot see a downed wire.